Apply quality procedures to address product/servic

[Midfielder]

Post your tho's on this element on this thread

[ashrafun]

Quality is determined by the product users, clients or customers, not by society in general. It is not the same as 'expensive' or 'high quality'. Low priced products can be considered as having high quality if the product users determine them as such.

ISO is an international standard that specifies the general requirements for the competence to carry out tests and or calibrations. There are 15 management requirements and 10 technical requirements. These requirements outline what a laboratory must do to become accredited. Management system refers to the organization's structure for managing its processes or activities that transform inputs of resources into a product or service which meets the organization's objectives, such as satisfying the customer's quality requirements, complying with regulations, or meeting environmental objectives.

Thus every business organization either big or small needs to maintain ISO standard as quality maintenance procedure and deliver the products or services according to customer’s requirements.

[anilla]

Quality control is a process employed to ensure a certain level of quality in a product or service. It may include whatever actions a business deems necessary to provide for the control and verification of certain characteristics of a product or service. The basic goal of quality control is to ensure that the products, services, or processes provided meet specific requirements and are dependable, satisfactory, and fiscally sound.

Essentially, quality control involves the examination of a product, service, or process for certain minimum levels of quality. The goal of a quality control team is to identify products or services that do not meet a company’s specified standards of quality. If a problem is identified, the job of a quality control team or professional may involve stopping production temporarily. Depending on the particular service or product, as well as the type of problem identified, production or implementation may not cease entirely.

Usually, it is not the job of a quality control team or professional to correct quality issues. Typically, other individuals are involved in the process of discovering the cause of quality issues and fixing them. Once such problems are overcome, the product, service, or process continues production or implementation as usual.

Quality control can cover not just products, services, and processes, but also people. Employees are an important part of any company. If a company has employees that don’t have adequate skills or training, have trouble understanding directions, or are misinformed, quality may be severely diminished. When quality control is considered in terms of human beings, it concerns correctable issues. However, it should not be confused with human resource issues.

Often, quality control is confused with quality assurance. Though the two are very similar, there are some basic differences. Quality control is concerned with the product, while quality assurance is process–oriented.

Even with such a clear-cut difference defined, identifying the differences between the two can be hard. Basically, quality control involves evaluating a product, activity, process, or service. By contrast, quality assurance is designed to make sure processes are sufficient to meet objectives. Simply put, quality assurance ensures a product or service is manufactured, implemented, created, or produced in the right way; while quality control evaluates whether or not the end result is satisfactory.

www.wisegeek.com/what-is-quality-control.htm

[nirmala]

A "quality policy" is the general directives and goals in terms of quality that are laid out by a company's management and formalised in a written document. The quality policy defines the directives and stakes persued in terms of beneficiary satisfaction.

Because implementing a quality procedure often requires organisational changes, it must start off by involving the highest level of the hierarchy. Writing a commitment letter that is signed by management sets the procedure in stone and legitimises a quality manager when operational changes are implemented.
Essentially, quality control involves the examination of a product, service, or process for certain minimum levels of quality. The goal of a quality control team is to identify products or services that do not meet a company’s specified standards of quality. If a problem is identified, the job of a quality control team or professional may involve stopping production temporarily. Depending on the particular service or product, as well as the type of problem identified, production or implementation may not cease entirely.
Quality control can cover not just products, services, and processes, but also people. Employees are an important part of any company. If a company has employees that don’t have adequate skills or training, have trouble understanding directions, or are misinformed, quality may be severely diminished. When quality control is considered in terms of human beings, it concerns correctable issues. However, it should not be confused with human resource issues.

Often, quality control is confused with quality assurance. Though the two are very similar, there are some basic differences. Quality control is concerned with the product, while quality assurance is process–oriented.

Even with such a clear-cut difference defined, identifying the differences between the two can be hard. Basically, quality control involves evaluating a product, activity, process, or service. By contrast, quality assurance is designed to make sure processes are sufficient to meet objectives

[poonam]

Quality procedures ensure that the customer receives a product of high standard and that the business maintains a high level of productivity. At Modern Edge we have a policy procedure for components that do not meet the quality requirements. Components that are defective can be grouped into three areas. Depending on the defect, a decision will need to be made about whether they can be repaired, recycled or discarded. To find out more about making these decisions have a look in the Techniques resource. If a component is defective and does not meet the standard of quality that is being used, a decision will need to be made about whether to repair, recycle or discard the componentNo system is perfect and any system can always be improved. So sometimes changes are made to the normal run of things. As an operator you are not usually authorised to make any changes, even if you are convinced that they would improve things. But you can make suggestions to your manager who can then either authorise changes or pass your suggestion onto the appropriate person
Quality control can cover not just products, services, and processes, but also people. Employees are an important part of any company. If a company has employees that don’t have adequate skills or training, have trouble understanding directions, or are misinformed, quality may be severely diminished. When quality control is considered in terms of human beings, it concerns correctable issues. However, it should not be confused with human resource issues.

www.westone.wa.gov.au

[rosebud]

Delivering superior service
Consider these key factors contributing to superior customer service.
Create a customer focused culture – live by the ethos that the ‘customer is king" and that nothing is too difficult when a customer wants or needs something. Make sure that servicing the customers is the number one priority of the business.
Provide a complete experience – ensure customer needs are met from beginning to end. Make the customer feel valued, even after the sales process is complete. For example, offer installation or ongoing support.
Reliable service – deliver products/services on time and as requested.
Accountability – accept full responsibility for providing high-quality products/services. Ensure the business honours its stated guarantees.
Efficiency – deliver products and services with minimum hassle for customers.
Assurance – create customer confidence in the business through a professional approach, demonstrated knowledge of products/services and reliability.
Attention to detail – attend to the smallest details. Show the business cares and is prepared to provide individual attention to customers.
Appearance – ensure the business image and appearance reinforce customer confidence.
Keep in touch – keep customers informed on progress and developments. Follow-up after the product / service has been delivered.
Recovery strategies – put processes in place so the business recognises problems when they arise and takes action to fix them.
Add value – explore how the business can offer a bit extra, such as supplying complimentary products or services after the initial sale or providing valuable follow-up information.
Visit the Office of Fair Trading to obtain a copy of The Customer Service Guide.
Your local Business Advisory Service can offer one-on-one advice on how to improve customer service.
www.smallbiz.nsw.gov.au/run/operations/customers/pages/deliveringsuperiorservice.aspx