Carry out the provision of goods/services in accor

[Midfielder]

Fuller details ... Carry out the provision of goods/services in accordance with established legal, ethical cultural and technical standards

[ashrafun]

Total quality management or TQM is an integrative philosophy of management for continuously improving the quality of products or services and processes. TQM functions on the premise that the quality of products/service and processes is the responsibility of everyone who is involved with the creation or consumption of the products or services offered by an organization in accordance with established legal, ethical, cultural and technical standards. In other words, TQM capitalizes on the involvement of management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations.

Some companies subscribing to the TQM philosophy have found that it can be expensive, time–consuming, and complex. It can result in more attention being paid to administering the TQM program than to customers or to products or services. Many managers, especially small business owners who are strapped for resources, now look for return on quality (ROQ), which means paying the closest attention to the bottom line. Quality for its own sake, in areas that don’t matter to customers or which don’t produce a payoff in improved sales, profits, or increased market share, waste the company’s effort and resources.

[nirmala]

Service provision is often an economic activity where the buyer does not generally, except by exclusive contract, obtain exclusive ownership of the thing purchased. The benefits of such a service, if priced, are held to be self-evident in the buyer's willingness to pay for it. Public services are those society as a whole pays for through taxes and other means.
By composing and orchestrating the appropriate level of resources, skill, ingenuity, and experience for effecting specific benefits for service consumers, service providers participate in an economy without the restrictions of carrying stock (inventory) or the need to concern themselves with bulky raw materials.
Services are intangible and insubstantial: they cannot be touched, gripped, handled, looked at, smelled, tasted or heard. Thus, there is neither potential nor need for transport, storage or stocking of services. Furthermore, a service cannot be (re)sold or owned by somebody, neither can it be turned over from the service provider to the service consumer nor returned from the service consumer to the service provider. Solely, the service delivery can be commissioned to a service provider who must generate and render the service at the distinct request of an authorized service consumer.

[poonam]

Total Quality Management (TQM) is a management approach to long-term success through customer satisfaction.In a TQM effort, all members of an organization participate in improving processes, products, services and the culture in which they work.
A core concept in implementing TQM is a set of management practices to help companies increase their quality and productivity:
1.Create constancy of purpose for improving products and services.
2.Adopt the new philosophy.
3.Cease dependence on inspection to achieve quality.
4.End the practice of awarding business on price alone; instead, minimize total cost by working with a single supplier.
5.Improve constantly and forever every process for planning, production and service.
6.Institute training on the job.
7.Adopt and institute leadership.
8.Drive out fear.
9.Break down barriers between staff areas.
10.Eliminate slogans, exhortations and targets for the workforce.
11.Eliminate numerical quotas for the workforce and numerical goals for management.
12.Remove barriers that rob people of pride of workmanship, and eliminate the annual rating or merit system.
13.Institute a vigorous program of education and self-improvement for everyone.
14.Put everybody in the company to work accomplishing the transformation.

asq.org/com

[rosebud]

Australian, federal and state laws protect you, your business and your customers from unfair trading practices and mishandling of personal information. These laws, together with industry codes of practice, help to ensure that your business operates fairly and competitively and that all consumers are adequately informed and protected.
You need to be aware of your rights and responsibilities in relation to:
Competition and Consumer Act 2010 (CCA) - CCA is the main legislation that ensures fair trading in the marketplace. It deals with almost every aspect of your business including advertising, price setting, and transactions with other businesses or consumers. It also covers unfair market practices, industry codes of practice, mergers and acquisitions of companies, product safety, collective bargaining, product labelling, price monitoring, and the regulation of industries such as telecommunications, gas, electricity and airports.
State and territory fair trading laws - Each state and territory also has its own fair trading laws, usually referred to as the Fair Trading Act; with consumer protection provisions much the same as those in the CCA. State and territory fair trading offices can give general advice on your business rights and obligations under fair trading laws. However, if you're unsure how fair trading laws apply to your particular situation, then you are encouraged to obtain independent legal advice.
Privacy Act - The Federal Privacy Act 1988 sets rules for businesses handling personal information. It also allows individuals to make a complaint if personal information is mishandled. The privacy act only applies to certain businesses, so if you are unsure about your rights and obligations, you should seek independent, professional legal advice.
You business may also be required to comply with other legislation and regulations administered by:
•Australian Competition and Consumer Commission (ACCC)
•Australian Taxation Office (ATO)
•Australian Securities and Investments Commission (ASIC)
To find out more about the legislation that may apply to your small business, please see the information in ‘Competition and Consumer Act 2010' and ‘privacy act'.
toolkit.smallbiz.nsw.gov.au/part/24/117/526